Refund policy

WARRANTY, GUARANTEES & RETURNS: 

RETURNS: DIVEBUDDY: All returns to be authorized by DiveBuddy Diving Systems within 7 days of the delivery date. Within 7 days notice of the purchase, we will replace or repair, at our sole discretion, any product that is deemed defective. After 7 days, the manufacturer's warranty process must be followed.
Please Note: Product returns other than for warranty are processed at the sole discretion of DiveBuddy Diving Systems. Contact DiveBuddy Diving Systems first! Refunds are decided case by case are not guaranteed and are at the sole discretion of DiveBuddy. The product must be in the original packaging and packed as received.
A restocking fee of 20% of the purchase price applies (not for warranty claims). The purchaser is responsible for all shipping costs.

DIVEBUDDY and PORTAHOOKAH WARRANTY
For all DIVEBUDDY and Portahookah systems the lithium battery comes with a 12 month warranty, the electrics and the dive compressor also with 12 months warranty from the date of purchase.
NOTE: Warranty applies to manufacture defects only and therefore usually evident within the first hours of use or first times of recharging. Warranty does NOT cover operator neglect or misuse, accident, water damage to the compressor, water damage to the charging port, battery damage due to incorrect charging or running batteries down below 10% charge. Impact damage is not under warranty. For all warranty claims if the claim after inspection is deemed to be caused by the operator, DiveBuddy has the right to deny the warranty claim and charge for internal inspection of the system and repair labor and parts.
If the warranty claim is deemed by DiveBuddy to be the fault of the manufacturer, we will discuss the most suitable solution to repair or replace the faulty part depending on the location of the purchaser.
Errors and Omissions: DiveBuddy Diving Systems makes every effort to ensure the accuracy of the information published in brochures and on our Web site(s) and social media. However, performance specifications, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. DiveBuddy Systems makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as is" without warranty of any kind.
If an error is made and a product is listed at an incorrect price, DiveBuddy Diving Systems shall maintain the right to refuse or cancel any orders placed at the incorrect price. 

DiveBuddy does not guaranty every diver will reach the depths of performance as advertised.

The quoted depths are proven to be certainly attainable by our videos however this can vary depending on the user’s size, experience, breathing technique and local underwater conditions.
Note: We do not guarantee prices or information nor take responsibility for our products listed on other Web sites or platforms.
        : TERMS AND CONDITIONS  are subject to change without notice. Warranty terms will start as of date of purchase. 

*European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.*